The contractor Mitie reports a new three-year contract to provide baggage screening and passenger assistance services. The FM firm has been providing security services, such as access control, at the airport for eight years.
As part of its baggage screening service, Mitie will monitor passengers’ check-in luggage for prohibited items, such as flammable liquids. The contract includes services for passengers with reduced mobility (PRM), to help them travel to and from the aircraft. The contract firm stresses flexibility as changing lockdown restrictions will affect the number of flights. Mitie says that it will continue to work closely with the airport to deploy colleagues, to provide the support needed to meet sudden changes in passenger numbers.
Jason Towse, Managing Director, Business Services, Mitie, said: “Since the pandemic started, our frontline colleagues have continued to deliver outstanding services in helping keep the airport safe, ensuring we continue to adapt to our customer’s changing needs. I am delighted to see the efforts of our people and management team, along with our credibility as the UK’s leading provider of services to the aviation sector, recognised with the expansion of our eight-year relationship. We look forward to working in partnership with Birmingham Airport, as we emerge from the current restrictions, to help keep the experience for passengers and staff safe and enjoyable.”
And Al Titterington, Terminal Operations Director at the airport, said: “As a longstanding partner of the airport spanning almost a decade, Mitie has played a key role in maintaining the safety and security of our customers and employees demonstrating flexibility and support throughout the pandemic. The award of this new contract follows a competitive tender process and we are looking forward to working with Mitie over the next 3 years to provide excellent service to our customers and airline partners.”
