Postini, a provider of email security and management, reports that the Current Science Group has deployed its Perimeter Manager to block spam, viruses and other threats directed at its corporate network.
The firm says it replaces a UK managed service provider which had been providing the Current Science Group with spam and virus filtering.
What they say
According to Tim Hyde-Smith, Head of IT for the Current Science Group, the company switched managed service providers due to their growing dissatisfaction with the quality of service and customer support they were receiving. โWe were getting more and more frustrated with the number of emails that were being delayed,โ said Hyde-Smith. โCompounding the problem was that it could take up to 24 hours for the companyโs customer support people to get back to us to try to solve our problems.โ Hyde-Smith said that when they switched they found that Postiniโs customer support organisation was responsive, and on one occasion was able to get back to him in 15 minutes even though he placed the call at 2am California time. Another reason for the switch to Postini, said Hyde Smith, was that Postini gives them the ability to make changes in the configuration of the service and immediately monitor what is happening through the real time admin console. โThis has helped us identify a number of issues with our internet connection and DNS servers. It is a major plus over our previous managed service solution.โ
Hyde-Smith also said that unlike Postini, his original managed service provider was unable to stop directory harvest attacks (DHAs), as they werenโt able to identify email addresses, just domain records. DHAs, often called โthe silent killerโ due to their ability to cripple a mail server, are a method used by spammers to steal a companyโs email addresses through virtually undetectable attacks on email systems. Since implementing Postini, the Current Science Group now handles 100,000 fewer messages per day.
