Website Cento Group
With almost two decades of expertise, Cento stands as an unrivalled global market leader in recruitment for the Building Services sector. Our reputation is built on forging strategic partnerships, delving into client culture for tailored recruitment. We don't just source top-tier talent; we ensure each placement aligns seamlessly with client objectives. Beyond that, we prioritise our candidates, fostering an environment that values their aspirations and career growth.
GSOC Director
Location: Boca Raton, Florida
Salary: Up to $75,000 per annum
Job Type: Full-Time, On-Site
Company Overview
A growing security services organization is seeking an experienced and driven GSOC Director to lead both operational and field functions across a rapidly expanding business. The company is committed to delivering exceptional service to its clients while maintaining the highest standards of professionalism, responsiveness, and operational excellence.
This is an opportunity for a hands-on leader who thrives in a dynamic environment and can effectively balance personnel management, client engagement, operational oversight, and strategic growth initiatives.ย
Role Summary
The GSOC Director will be responsible for overseeing the day-to-day management of field operations, workforce deployment, client support, and administrative functions. Acting as a central leader within the organization, this individual will ensure operational efficiency, maintain service quality across all sites, and provide leadership to field personnel and administrative teams.
The successful candidate will possess strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving. They will serve as a trusted operational resource, ensuring that internal processes, client expectations, and staffing requirements are consistently met.ย
Key Responsibilities
- Lead and oversee all field and operational activities across multiple client locations.ย
- Serve as the primary point of escalation for field personnel, operational challenges, and client concerns.ย
- Develop and maintain effective workforce scheduling, ensuring appropriate staffing levels are maintained at all times.ย
- Coordinate coverage for call-outs, no-shows, emergency staffing needs, and ad hoc client requests.ย
- Conduct site visits and maintain a visible presence within field operations to support personnel and ensure service quality.ย
- Monitor operational communication channels and ensure timely dissemination of critical information.ย
- Review employee timekeeping records and finalize approved hours for payroll processing.ย
- Oversee administrative functions, including employee records, scheduling, data management, and operational reporting.ย
- Identify operational risks, staffing challenges, and service deficiencies, implementing proactive solutions to maintain standards.ย
- Support recruitment, onboarding, employee relations, and other HR-related initiatives.ย
- Analyze operational data and provide recommendations to improve efficiency, performance, and client satisfaction.ย
- Ensure responsibilities are appropriately delegated and operational objectives are consistently achieved.ย
Essential Requirements
- Proven leadership experience within security operations, workforce management, operations management, or a related field.
- Strong understanding of field operations and personnel management.
- Exceptional verbal and written communication skills.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving, decision-making, and organizational skills.
- High degree of professionalism and accountability.
- Advanced computer proficiency, including scheduling, reporting, and workforce management systems.
- Ability to build effective relationships with employees, clients, and stakeholders.
- Strong attention to detail and commitment to operational excellence.
- Valid driver’s license with the ability to travel between client locations as required.ย
Desirable Requirements
- Previous security industry leadership experience.
- Active security license or prior field security experience.
- Experience with QuickBooks, scheduling software, or workforce management platforms.
- Payroll administration experience.
- Experience supporting HR processes and employee relations.
- Data analysis and operational reporting experience.ย
Benefits & Package
- Salary up to $75,000 per annum.
- Opportunity to join a growing and ambitious organization.
- Direct influence on operational strategy and business growth.
- Career development and advancement opportunities.
- Collaborative and supportive leadership environment.
- Ongoing professional development and training opportunities.
To apply for this job please visit www.centogroup.com.
