Service Manager

  • Full Time
  • Exeter

Website SSR Personnel

SSR® the largest consultancy dedicated to the security, fire, health, and safety sectors, operating across 6 continents and managed over 40,000 contract hire and permanent placements. We work with clients that seek innovation and passionately believe in diversity of their workforce.

This regional fire and security systems installer and service provider are looking to recruit a Service Manager to work from their office in South West Devon. Reporting to and working closely with the General Manager, the successful applicant will ensure that this (c) £1m plus T/O service department delivers the highest degree of Customer Service, whilst always maintaining the highest standard of professional conduct. Candidates will need experience of working in a similar role within the fire and security industry, good technical ability to support field-based teams, be conversant with industry standards, good IT literacy, strong communication skills and excellent management ability.

The main responsibilities are:

• Ensuring that the Company provides the highest degree of Customer Services.
• To deliver the Service Budget requirements in line with Company expectations.
• Maintain the standards expected by N.S.I.
• Day to day Management of Service Team ensuring maximum efficiency of resources.
• Field Visits with Engineers were required.
• Dealing with Customer Complaints and Dispute Resolution.
• Selection and Recruitment of Departmental Staff when required.
• To follow Health & Safety procedures set out by the company to ensure the safety of you, your colleagues, and others. Also, adhere to the Company Health and Safety policy.
• Adhere to company rules and ensure compliance to ISO:9001:2015 & ISO 14001:2004.
• Support your staff with training as needed.

This exciting opportunity comes with a basic salary of £45,000 (negotiable), car or allowance, 25 days holiday and package.

Job ref: 159102091

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