Website Cento Group
With almost two decades of expertise, Cento stands as an unrivalled global market leader in recruitment for the Building Services sector. Our reputation is built on forging strategic partnerships, delving into client culture for tailored recruitment. We don't just source top-tier talent; we ensure each placement aligns seamlessly with client objectives. Beyond that, we prioritise our candidates, fostering an environment that values their aspirations and career growth.
Control Room Team Leader | Bristol | Hours: 42 hours per week (flexible shift pattern) | £32,000
What’s on Offer
- Competitive salary
- Generous annual leave entitlement
- Company pension scheme
- Health plan supporting everyday medical costs and wellbeing
- Ongoing training and development opportunities
- Support for professional qualifications and career progression
- Inclusive and collaborative workplace culture
- Employee discount scheme
- Wellbeing support, including mental health resources
- On-site parking (where applicable)
The Opportunity
Our client is seeking an experienced and confident Control Room Team Leader to join their 24/7 operations team. This is a pivotal leadership role, reporting into the Operations Manager, with responsibility for ensuring the smooth and efficient running of a busy control room environment while leading and developing a team of operators.
This is an excellent opportunity for a proactive leader who thrives in a fast-paced, operational setting and is passionate about delivering high-quality service.
Key Responsibilities
- Oversee day-to-day control room operations
- Communicate team objectives and performance expectations
- Support training and development initiatives alongside the Operations Manager
- Delegate tasks effectively to maintain a productive working environment
- Conduct regular 1-2-1s and team meetings, providing performance feedback
- Assist with recruitment and onboarding of new team members
- Monitor CCTV systems, alarms, and incoming calls as part of daily duties
- Ensure the team is informed of operational updates and business changes
- Maintain service standards, particularly around alarm handling and response times
- Identify operational risks and drive continuous improvement
- Attend regular leadership meetings
About You
- Proven experience in a supervisory or team leadership role
- Strong communication skills, both written and verbal
- Excellent interpersonal and conflict resolution abilities
- High attention to detail with a strong customer service focus
- Comfortable using a range of IT systems
- Experience in coaching, training, or mentoring others
- Flexible approach to working shifts across a 7-day rota
The Organisation
Our client is a well-established and highly regarded organisation within the security and monitoring sector, known for delivering reliable, technology-driven services. They are committed to maintaining high industry standards and fostering a supportive, team-oriented working environment.
With a strong focus on continuous improvement, they invest in their people through structured development programmes and provide clear opportunities for career progression within a dynamic and growing industry.
If you’re looking to take the next step in your leadership career within a fast-paced operational environment, we’d be keen to hear from you.
To apply for this job please visit www.centogroup.com.
