Website Cento Group
With almost two decades of expertise, Cento stands as an unrivalled global market leader in recruitment for the Building Services sector. Our reputation is built on forging strategic partnerships, delving into client culture for tailored recruitment. We don't just source top-tier talent; we ensure each placement aligns seamlessly with client objectives. Beyond that, we prioritise our candidates, fostering an environment that values their aspirations and career growth.
Technical Support Engineer (Fire Alarms) | Manchester | Up to £46,000
Role Summary
Based at the company’s Denton office, this role will provide technical support and fault-finding assistance for fire alarm systems, supporting engineers and customers both remotely and on-site when required.
The successful candidate will become a key point of contact for resolving complex technical issues, using their fire alarm expertise to diagnose faults, provide guidance, and ensure the highest level of customer support. The position offers a varied mix of office-based troubleshooting, customer interaction, and occasional site visits across the UK.
Key Responsibilities
- Provide technical support and guidance to engineers and customers via telephone and email.
- Diagnose and resolve complex fire alarm system faults remotely wherever possible.
- Support customers who require advanced technical assistance with system faults and commissioning issues.
- Carry out logical fault-finding and troubleshooting on fire alarm panels and associated equipment.
- Attend customer sites when faults cannot be resolved remotely or where additional technical support is required.
- Assist the Sales Manager with technical demonstrations, customer visits, and project support.
- Deliver technical training and product support when required.
- Maintain detailed records of technical issues and resolutions.
- Build strong relationships with customers and ensure a high level of service is consistently delivered.
- Support the ongoing growth of the fire systems division through technical excellence and customer engagement.
Key Requirements / Skills
Essential Requirements
- Previous experience working as a Fire Alarm Engineer, Commissioning Engineer, Service Engineer, or similar within the fire industry.
- Strong technical understanding of fire alarm systems and fire alarm panels.
- Proven ability to diagnose and resolve faults independently.
- Excellent knowledge of:
- Earth faults
- Short circuits
- Open circuit faults
- Loop fault diagnostics
- Fault resolution methodologies
- Strong understanding of electronic principles relating to fire alarm systems.
- Excellent logical troubleshooting and fault-finding skills.
- Confident communicator with the ability to explain technical issues clearly to engineers and customers.
- Ability to work effectively in high-pressure situations and manage multiple technical enquiries.
- Customer-focused approach with strong relationship-building skills.
- Full UK driving licence.
Desirable Requirements
- Experience providing technical support to engineers or customers.
- Experience delivering product training.
- Knowledge of Comelit-PAC or LogiFire systems.
- FIA qualifications or other relevant fire industry certifications.
Benefits & Package
- Salary: £42,000 – £46,000 per annum.
- Opportunity to move from a field-based engineering role into a specialist technical support position.
- Join a growing business with increasing demand across its fire systems division.
- Exposure to high-profile and technically challenging projects.
- Company vehicle provided when site travel is required.
- Benefits package
Location & Work Pattern
- Location: Greater Manchester.
- Office-based role.
- Occasional travel to customer sites throughout the UK.
- Periodic attendance at training courses and meetings in Manchester and Luton.
- Vehicle provided for business travel when required.
Company Overview
Our client is a leading provider of fire detection and life safety solutions, supporting installers, engineers, and end users across the UK. Due to continued growth within their fire systems division, they are looking to appoint an experienced Technical Support Engineer to strengthen their technical team and provide expert support to customers and field engineers.
This is an excellent opportunity for a fire alarm engineer looking to move away from the tools and into a technically focused office-based role while still maintaining involvement with complex fault diagnosis and customer support.
To apply for this job please visit www.centogroup.com.
