Monsoon Accessorize has chosen to extend its contract with the facilities management company Incentive FM, for a further two years. It follows a three-year partnership during which Incentive FM has supported Monsoon at its head office in Notting Hill Village, west London.
Under the terms of the TFM (total facilities management) contract, Incentive FM is responsible for self-delivering onsite services including reception, helpdesk, security, office cleaning, day janitors, grounds maintenance, waste management and mail couriers. The FM contract firm says that it delivers significant operational and financial benefits such as simplified communication, lower cost, more senior supplier representation and streamlined systems.
The contract will continue to be managed by a full time onsite soft services manager, responsible for coordinating all activities on site and supporting the operation at a tactical level, providing the client team with a central point of contact. Training for all staff is ongoing with NVQs being offered across all disciplines.
Incentive FM says that it will continue the use of Concept Evolution, which is a fully web enabled CAFM tool. This includes a helpdesk that has flexible and automated communication processes that save time and include information on Service Level Agreements and other performance measurements. This provides the helpdesk user with an ability to prioritise tasks efficiently and effectively. Tasks can be updated showing their individual status with colour coding to help the user to ensure deadlines are met.
Bruce McDonnell, Managing Director at Incentive FM, said; “We have a number of clients in the prestige head office sectors and by working closely with each customer we provide a bespoke solution that brings financial value, statutory compliance and business efficiency. We now have a strong working relationship with Monsoon and remain committed to building on standards and efficiencies. Incentive Group is growing strongly and remains committed to its strategy of increasing the proportion of services that are self-delivered. This ensures certainty of values, attitudes and behaviours and the ready availability of consistent and reliable skill.”
