The first UK Outstanding Security Performance Awards (OSPAs) at the London Marriott Hotel Grosvenor Square in London on March 2 saw 330 security people gathered to celebrate the best from across the sector. A dinner and presentation was hosted by broadcaster and crime prevention campaigner Nick Ross.
CIS Security’s officer based at University Hospital Lewisham, Michael Foster, was praised by a hospital visitor in the Metro Newspaper’s daily “Good Deed Feed”.
Michael’s willingness to get involved in a number of serious incidents at the hospital applying his knowledge, skills and empathy has had potentially life-changing outcomes for patients and their loved ones. His sensitivity and kindness toward patients who are very often confused or vulnerable in other ways, is an example of the approach a security specialist should take in healthcare.
CIS have expressed delight at Michael being recognised as a positive role model in the industry. He has been hailed as is an enabler when it comes to the elevation of the security guarding profession in the eyes of the customers and also the general public.
CIS also took home an award for Outstanding Customer Service Initiative of the year for their customer experience programme, “Safe, Happy, Informed and Listened to”, which was also a runner up at the 2016 British Institute of Facilities Management (BIFM) Awards. CIS were the only security contractor to feature at the BIFM Awards.
Neill Catton, Managing Director at CIS Security said: “We are so proud to be making such an impact at the inaugural OSPAs and particularly of Michael Foster. Michael is a great example of a security professional who is the glue in the partnership between security provider and their valued client. We are doubly delighted for the Customer Service Initiative Award, this is a huge focus for our company, and which continues to deliver results on many levels, not least in terms of customer satisfaction.”
About The OSPAs
Founder Professor Martin Gill said: “The judging criteria for these awards are based on extensive research that identifies the prime factors contributing to outstanding performance. The key is to ensure that these awards are firmly based on the skills, behaviours and performance that lead to true, sustainable success, and as such the stories of our winners’ achievements provide a valuable benchmark for those working in the sector.”
The OSPAs are being set up with security associations and groups, with programmes already established in Australia, the US, Germany, Norway and Romania. Professor Gill announced for the first time at the London event that OSPAs were to be introduced to Ghana in 2018 as well as Nigeria. The OSPAs supported charity is Care International, with guests at the London event making donations to design and construct water facilities for a school in Africa. Visit https://uk.theospas.com.
