The manufacturer and distributor of cloud-based security products RISCO reports that it’s expanded its expanded technical and training department – the size of its team and the accessibility of its training. This provides installers – including accredited firms delivering multi-site Grade 3 commercial projects – with free, bespoke, face-to-face technical training at their own premises, at the company’s UK head offices in Greater Manchester, and now also at branches of ADI Global Distribution, after RISCO signed a national distribution agreement earlier this year.
David Berry joins the manufacturer as technical support and training engineer, bringing with him over ten years’ experience of the security sector. He joins from Walker Fire (UK) where he provided technical support. David has also held roles at Keyways Security Systems, and Southern and Northern Monitoring Services.
He works alongside a second technical support and training engineer, Des O’Meara, who was recently promoted after five years as technical support helpdesk engineer. He has an engineering background, having worked at ADT and SPIE.
Alongside sales engineer Glyn Riley, Des and David take responsibility for delivering RISCO’s training. In the wider technical team are UK and Ireland technical and training manager Mark Earp and product support specialist Chris Denton, who have both worked for the company for over 15 years.
The group is aided by the company’s apprentice technical support technicians, Mehedi Hussain and Ricardo Butler, who were appointed last summer to provide first-line, UK-based installer assistance.
The team works with RISCO’s commercial department, which last year saw the addition of four new regional sales managers. The firm’s wider installer support package also includes training webinars and videos.
RISCO’s UK and Ireland managing director, Mark Taylor, said: “RISCO is committed to meeting exactly the needs of UK and Ireland installers. The expansion of our technical and training team and access to ADI’s branch network will make it easier than ever before for them to access our training, become experts in our award-winning products*, and learn how to deliver projects more efficiently and cost-effectively. We look forward to welcoming significant numbers of UK and Ireland installers to our training events in 2023.”
About the firm
RISCO supplies wired, wireless and hybrid products, including the LightSYS+ scalable hybrid intruder alarm for commercial and high-end residential projects. The firm can supply next-day delivery of orders placed online or by phone. Visit https://www.riscogroup.com/.
Pictured left to right: Des O’Meara, Glyn Riley, David Berry, Mark Earp, Chris Denton, Mehedi Hussain and Ricardo Butler.
