Website Cento Group
With almost two decades of expertise, Cento stands as an unrivalled global market leader in recruitment for the Building Services sector. Our reputation is built on forging strategic partnerships, delving into client culture for tailored recruitment. We don't just source top-tier talent; we ensure each placement aligns seamlessly with client objectives. Beyond that, we prioritise our candidates, fostering an environment that values their aspirations and career growth.
Service Account Manager – Security | South East (home-based, client sites within the M25) | Up to £55,000 depending on experience + car / allowance
Key Responsibilities
- Manage day-to-day service delivery across multiple security sites
- Act as the main point of contact for key clients
- Monitor engineer performance and SLA compliance
- Analyse service data and produce performance reports
- Oversee small works, surveys and service improvements
- Coordinate with engineers, subcontractors and internal teams
- Identify opportunities to improve service and grow accounts
- Ensure all works comply with industry standards and regulations
Technical Focus
- CCTV systems
- Access Control
- Intruder alarms (basic)
- Enterprise platforms such as:
- C-Cure
- Lenel
- Gallagher
Experience
- Background as a field engineer within security systems
- Previous experience in a Service Manager / Account Manager role
- Strong technical knowledge of CCTV and access control systems
- Experience managing enterprise-level sites
- Ability to interpret data and manage SLA performance
- Excellent communication and client management skills
- Organised, proactive and commercially aware
Overview
We are seeking an experienced Service Account Manager to oversee service delivery across a portfolio of client sites. This role is ideal for someone with a strong technical background who has progressed from engineering into management and understands enterprise-level security systems.
You will be responsible for maintaining high service standards, managing client relationships, and ensuring contractual SLAs are consistently achieved.
To apply for this job please visit www.centogroup.com.
