Website Zitko Group
Zitko Group is a global talent partner to organisations operating in complex, security-informed and technology-led environments. We support sectors where delivery is critical, standards are high and access to the right capability directly impacts performance. Combining deep sector understanding with structured talent delivery models, we operate across multiple markets and regions, providing consistent, scalable workforce solutions. Our services include: Strategic Talent Solutions - Delivering structured workforce models through Managed Service (MS), Statement of Work (SoW), Recruitment Process Outsourcing (RPO) and Talent Brand Performance. Talent Acquisition - Our Talent Acquisition services drive focused hiring aligned to long-term delivery across Permanent, Contingent and Executive Search supported by Payroll Services. Get in touch to discuss how we can support your hiring or workforce strategy.
Technical Support EngineerBirmingham | £27,000 | Full Time
Suprema is looking for a Technical Support Engineer to join its growing UK team in Birmingham.
This is an excellent opportunity for someone with experience in technical support, networking or access control systems who enjoys troubleshooting, solving customer issues and working with innovative security technology.
Key Responsibilities
- Provide technical support via phone and email
- Troubleshoot hardware, software and network-related issues
- Manage and update support tickets through Freshdesk
- Deliver excellent customer service to UK and international customers
- Escalate complex issues where required
- Maintain knowledge base articles and support documentation
- Work closely with internal technical teams and third-party partners
Requirements
- Experience supporting Access Control systems or similar technology
- Good networking knowledge
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to manage multiple support enquiries effectively
- Passion for technology and delivering a great customer experience
Desirable
- SQL Management Studio experience
- Security industry knowledge
- Experience with scripting languages and API/SDK integrations
Benefits
- £27,000 salary
- Private Medical Insurance
- Pension
- 28 Days Holiday
- Laptop provided
- Product training and ongoing learning through Pluralsight
If you’re looking to develop your career in technical support within a growing global technology business, we’d love to hear from you.
To apply for this job please visit www.zitkojobs.com.
