To some industry consternation, in February BT Redcare announced that its alarm signalling services would stop in August 2025. Last month Redcare announced an agreement, whereby AddSecure will offer customers of BT Redcare continued service. This means an entry to the UK market for AddSecure, a Dutch firm owned by private equity which provides IoT connections and alarm signalling. AddSecure will step in to manage customer relationships with alarm receiving centres using BT Redcare’s Next Generation range of alarm signalling devices, connecting over fibre and 4G mobile. The two firms say they will prioritise the transition from legacy alarm platforms to digital ones. As featured last month, Openreach has put off the ‘digital switchover’ from copper from 2025 to early 2027.
Wim Harthoorn, Director of Sales for Smart Alarms at AddSecure, said: “Our team is committed to ensuring a seamless transition while upholding the same level of excellence that BT Redcare customers have come to expect. This means that existing services will continue without interruption, requiring no action from customers. Installed BT Redcare alarm signalling units will continue to function as usual. Our long-standing experience in this field, combined with our focus on security, reliability, and customer satisfaction, positions us well to meet the needs of the UK market.”
Simon Warner, Director of UK Portfolio Businesses, BT, said: “We are pleased to have secured this agreement with AddSecure, so UK alarm installers can continue to benefit from next-generation technology, alarm equipment and services even after BT Redcare closes in August 2025. We are now focused on supporting our existing customers to ensure a smooth transition.”
Stefan Albertsson, CEO of AddSecure, pictured, said: “This is a great opportunity to build on the alarm services provided by BT Redcare and support customers in the UK, including those who have already switched to the next generation network, and those who are yet to make that step. AddSecure’s entry into the UK market marks an exciting milestone for our company, as it expands our global footprint and reinforces our position as a trusted provider of alarm signalling solutions.”
