A casino operator Merit International has deployed a video surveillance system at its newest luxury casino and hotel resort, the Starlit development in Budva, Montenegro. The company has a $1billion portfolio of hospitality and gaming resorts in Northern Cyprus, Croatia, and Bulgaria.
The 2,500-square-meter Starlit Resort & Casino is the company’s third development in Montenegro. Besides a penthouse-level gaming area with sea views, the resort has a hotel, private residences and guest facilities. IDIS video, installed by Volga Electronics Ltd, comprises more than 90 NDAA-compliant cameras, including 5MP infra-red (IR) domes and compact PTZs with wide dynamic range (WDR) and two-way audio; four 64-channel IDIS Solution Suite (ISS) servers with dual power; plus, all network accessories including specialist surveillance keyboards. This gives high definition coverage of the hotel and casino, including gaming tables, slot machines, and surrounds, allowing real-time monitoring.
The video product manufacturer says its ISS services enable central monitoring, and distributed control, linking Merit’s various casinos and resorts and providing situational awareness. The video management software (VMS) also supports integration with the casino’s ERP software. Transaction data is overlayed on recorded video for incident investigation. Merit is also testing AI-powered analytics including people counting and heat maps. The modular IDIS VMS infrastructure and plug-and-play installation of devices allow the deploying of deep learning analytics as required.
Koray Ozyildirim, IDIS Türkiye Country Manager, said: “As well as ensuring the safety and satisfaction of guests, and providing a deterrent to would-be criminals, the IDIS solution opens new routes to harnessing AI-powered video analytics, for example with people counting, which can help to improve staff and resource allocation, as well as by taking a more proactive approach to security.
“The casino already has data collection systems, but heat maps can provide a unique extra layer of business intelligence – for example, allowing directional footfall and dwell time metrics to be compared to customer spending patterns; and revealing the most-used areas where customers spend time even when they are not spending money.”
He added that this would give managers the confidence to change the positioning of gaming tables and slot machines, improve the use of guest services staff, target promotions, and aid the overall customer experience.
And Malik Oğuz, Surveillance Director, Merit International, said: “As we continue to expand and build Merit International’s reputation for excellence, we are delighted with the value and performance of IDIS video solutions. IDIS gives us the best surveillance capabilities and the flexibility to adapt and take advantage of new AI video functions in the future as our security, safety, and business intelligence requirements evolve.”
Visit www.idisglobal.com.
