Website Cento Group
With almost two decades of expertise, Cento stands as an unrivalled global market leader in recruitment for the Building Services sector. Our reputation is built on forging strategic partnerships, delving into client culture for tailored recruitment. We don't just source top-tier talent; we ensure each placement aligns seamlessly with client objectives. Beyond that, we prioritise our candidates, fostering an environment that values their aspirations and career growth.
Monitoring Manager | £35,000 – £40,000 + Benefits | Chippenham, Wiltshire | Full-Time | Permanent | Monday to Friday, 8:30am – 5:00pm
Flexibility will be required to support a 24/7 operation and provide leadership to shift-based teams when required.
What’s on Offer
- Salary of £35,000 – £40,000 depending on experience.
- Company pension scheme.
- On-site parking.
- Employee referral programme.
- Genuine opportunities for career progression within a growing business.
- Supportive and collaborative working environment.
The Opportunity
We’re recruiting on behalf of a growing organisation seeking an experienced Monitoring Manager to lead and develop a team of approximately 12 employees within a busy operational environment.
This role is ideally suited to a strong people manager with experience leading teams, driving performance, and delivering high levels of customer service. Whilst experience within a monitoring centre, control room, alarm receiving centre, or security environment would be highly advantageous, our client is open to candidates from a range of operational management backgrounds.
As Monitoring Manager, you will be responsible for overseeing the day-to-day operation of the monitoring function, ensuring service standards are maintained while developing and supporting your team.
Key Responsibilities
- Lead, motivate, and develop a team of 12 monitoring operatives within a 24/7 environment.
- Oversee the effective management of alarm activations, CCTV monitoring, incident logging, escalation, and reporting processes.
- Drive team performance through coaching, performance management, and regular reviews.
- Maintain compliance with NSI standards, company procedures, and operational best practice.
- Identify and implement improvements to processes, workflows, and the use of technology to enhance service delivery.
- Build strong relationships with clients, internal departments, and emergency services where required.
- Support initiatives to reduce false alarm rates through operational reviews, customer engagement, and continuous improvement activities.
About You
Essential
- Proven experience managing and developing teams within an operational or service-led environment.
- Strong leadership and people management skills.
- Excellent communication and stakeholder management abilities.
- Strong organisational skills with the ability to prioritise effectively.
- A customer-focused approach and commitment to service excellence.
- Ability to remain calm and make effective decisions under pressure.
Desirable
- Experience within a monitoring centre, control room, ARC, SOC, or security operations environment.
- Knowledge of CCTV monitoring, alarm handling, or electronic security services.
- Understanding of NSI standards and industry regulations.
- Experience managing teams operating within a 24/7 shift-based environment.
To apply for this job please visit www.centogroup.com.
