The Custom House, Docklands venue Excel London has had tailored behaviour detection training introduced by the contractor Carlisle Support Services and CT Protect. Aimed at adding to overall preparedness for evolving risks, the training was customised to fit Excel security personnel, the contract company reports.
When incorporated with other security measures, behavioural detection can be a powerful tool, the contractor adds, offering a systematic approach to identifying and deterring those with hostile intentions. The training placed an emphasis on observation skills, situational awareness, and interaction. The practical nature of the training enabled staff to practice real-life scenarios to develop those skills by adopting the latest methods as used by law enforcement and counter-terrorism units.
The training also stressed collaboration and coordination among security personnel, event organisers, and partners. As the contractor says, communication and coordination are critical for responses to security incidents. The training fostered a sense of teamwork and unity among the security staff, promoting a cohesive approach to safeguarding the event space and its attendees, Carlisle added.
Henry Havis, Head of Security Strategy and Resilience at Excel London said: “The safety and security of everyone who visits our venue remains our utmost importance. With around four million visitors every year, attending a wide variety of business and consumer events, as well as the new entertainment district, it’s vital our team are trained to the highest possible standards and can proactively address any potential issues. The support and training offered by CT Protect and Carlisle Support Services is crucial to this and ensuring we maintain a safe, secure and unintrusive environment.”
Carlisle Support Services’ Chief Executive Officer, Paul Evans, added: “As the venue’s security partner and having removed the use of subcontractors across our core operations, we’re extremely pleased to deliver bespoke training alongside Excel London and reputable training partners to enhance staff capabilities and raise industry standards.”
And Danielle Grant, Director of Organisational Learning at CT Protect said: “We are delighted to work with the team at Excel London and Carlisle Support Services. Collaboration was key to ensure the behaviour detection training was customised to their unique environment as one of the leading event spaces in the UK. Investing is CPD for security teams is essential to ensure we have safer spaces and places across the UK. Excel London have raised the bar in terms of standards for their security presence.”
Excel’s officers (pictured) wear Reveal body worn cameras; and body armour, as featured in the July edition of Professional Security Magazine.
