Mercedes-Benz South West was relying on a security system that had served them well for over a decade, but time had caught up. Their PTZ analogue cameras struggled to capture clear images, particularly at night, and low resolution made it difficult to monitor activity or review incidents.
William Ross, Group IT Manager, explains:ย โWe were constantly battling poor night-time footage and grainy images. For a car dealership, thatโs a real problem. Our stock is high value, and we need to be able to investigate incidents quickly, whether a car is accidentally damaged on the forecourt or someone tries to gain unauthorised access.โ
This was challenging both for the team, and the 3rdย partyย remote monitoring serviceย used to keep eyes on the site 24/7.
Alongside the outdated cameras, the team struggled with inadequateย access controls. Weak passwords and a lack of defined user roles made it difficult to manage who could view or access different parts of the system. This posed a cybersecurity risk to the business.
Retrieving footage from the legacy DVRs was equally frustrating. Staff often had to scroll through hours of low-resolution video, just to find a single incident. This time-consuming process slowed investigations and increased the risk that important events could be missed.
Being a multi-site dealership, these challenges were amplified. Managing security consistently across Exeter, Plymouth, Truro, and Taunton added complexity, highlighting the need for a centralised, modern solution that could provide visibility and control across all sites.
William turned to Sales Managerย Richard Flenleyย for advice, having gone to him for security solutions for almost 2 decades.
Considering the challenges faced by William and his team, a new system would have to:
- Scale easily acrossย multiple sites
- Work seamlessly with new security cameras, including specialised infrared models for night-time footage
- Offer robust access controls
- Simplify access to footage
- Centralise investigations, with tracking tools
- Integrate with a 3rdย party remote monitoring service
Upon showing SEiNG during aย tailored demoย with Directorย Phil Davies, William was immediately impressed by how intuitive the platform was and how easily it could address the challenges across all their sites.
Richard recallsย โWilliam was immediately at ease with the system, so we prepared to get it liveโ.
SEiNG: Cloud video surveillance
