A data centre and cloud services firm is supporting an overhaul of the IT infrastructure at the University of Gloucestershire. Proact is also providing round-the-clock Service Management to relieve the university’s IT resource of maintenance tasks. Proact will assist with IT consolidation, and will provide a disaster recovery and backup approach.
The university reports it was facing ageing infrastructure. In particular, the university required assistance to overcome an antiquated backup, out-of-date disaster recovery, and a need to focus on student-facing services. Gloucestershire called in Proact.
After invitation to tender, the IT firm was selected. Proact says that it will act as an extension of the uni’s IT department and will not only design and implement IT, but will play an advisory role as the uni looks towards using the cloud.
In particular, Proact’s Service Management means for the university IT monitoring, support and incident resolution, provided by Proact. Jason Clark, Managing Director at Proact UK and CEO of Proact IT Group, says: “It is great to have been selected to work with the University of Gloucestershire, using our advanced skills and experience to completely rejuvenate the University’s IT set-up. With our bespoke infrastructure solutions in place in addition to our 24×7 monitoring service, we look forward to driving innovation at this dynamic organisation.”
Doctor Nick Moore, Director of the Library, Technology and Information Service at Gloucestershire, says: “This was a significant decision for the University, not just in terms of making sure we worked through the technical solution, but that we chose a partner organisation that we could trust to deliver the service we needed. The transition to their solution went incredibly smoothly and our expectations of the managed service support from Proact have been significantly exceeded. We have found the service desk members we speak to incredibly keen to support us. It feels like a weight has been lifted from my technical team who have been unanimous in their positive comments of the relationship and support from Proact.”
Visit www.proact.eu.
